Refund policy

Adversary Apparel — Returns & Refund Policy (UK)

At Adversary Apparel, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return in accordance with the policy below.

⸻

1. Returns Eligibility

We accept returns within 14 days from the date you receive your order. To be eligible for a return:

    •    Items must be unworn, unwashed, and in their original condition.

    •    All original tags and packaging must be intact.

    •    Items must be free from odours, marks, or signs of wear.

Final-sale or personalised items cannot be returned.

⸻

2. How to Request a Return

To start a return, please contact us at:

📧 info@adversary-apparel.co.uk

Once your request is approved, we will provide you with the return address and instructions.

Please do not send items back without contacting us first, as returns sent without approval may not be processed.

⸻

3. Return Shipping

    •    Customers are responsible for the cost of return shipping.

    •    We recommend using a tracked or insured service. Adversary Apparel is not responsible for lost or damaged return parcels.

There is no restocking fee for approved returns.

⸻

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 working days, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the item arrived damaged or faulty.

⸻

5. Exchanges

At this time, we do not offer direct exchanges. You may return your item for a refund and place a new order for the desired size or product.

⸻

6. Faulty or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:

📧 info@adversary-apparel.co.uk

Please include:

    •    Your order number

    •    Photos of the item and issue

    •    A brief description of the problem

We will resolve the issue promptly in accordance with UK Consumer Rights Law.

⸻

7. Your UK Consumer Rights

This policy is in addition to your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, which provide protections for faulty goods and distance purchases.